FAQ & POLICIES

Do I need to open an account in order to shop with you?  No, you don’t need to. You can make purchases and check out as a guest.

Where can I get updates on my order?  We put together a shipping guide and you can track your order here.

What is my tracking number?  Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders HERE.

How long will it take for my package to arrive?  Standard shipping time is 5 to 10 business day from the date that your item is shipped out, but can take up to 21 business day shipping from China, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary.

What is your change and return policy?  If you need to makes changes to your order you will need to contact us within 24 hours of placing the order. We cannot cancel your order once it has already been shipped. You can view our full refund policy here: Refund Policy

My item arrived damaged, what should I do?  We do ship every item with extra padding. Despite this, sometimes items arrive damaged due to mail service mistreatment. If this happens to you, please reach out with your order number, and a picture of the damaged item.

Where is PATROLFIT located?  We are based in Europe. Our fulfillment centers are located in Europe, China and USA.

     COOKIES

PatrolFit.com use tracking cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Most Internet sites use cookies. Many cookies contain so called cookie ID. Website servers set cookies to help authenticate the user if the user logs in to a secure area of the website. Login information is stored in a cookie so the user can enter and leave the website without having to re-enter the same authentication information over and over.

A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system.

Persistent or tracking Cookies are also employed to store user preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all big Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

For more information about the use of cookies and how to block them, visit:

  ●    aboutads.info/choices/  (USA)

  ●    youronlinechoices.eu/  (Europe)

  ●     allaboutcookies.org

  ●    opt out networkadvertising

 

The ePrivacy Directive (the EU cookie law) is a European directive that governs the use of data in the electronic communications sector in the EU. The EU cookie law regulates the use of data by websites, companies and service providers, how they are allowed to handle it, use it and for what purpose they are allowed to share it.

GDPR “General Data Protection Regulation” The General Data Protection Regulation (GDPR) is an EU law governing the processing of personal data in all EU member states. The GDPR is requires websites, companies and organizations to ask for and obtain the explicit consent from users before processing any personal data, such as through cookies and trackers on a website.   EU REGULATION

 

More information on our Policy pages

OUR POLICIES

PAGES:

   • Return Policy

   • Privacy Policy

   • Terms of Service

   • FTC Compliance

   • DMCA Compliance

   • Social Media Disclaimer